30-Day Refund Policy
Unopened products can be returned for a full refund, regardless of the reason, within 30 days of delivery. Once the returned item arrives back in Kanama’s warehouse for inspection, the refund process will begin.
Refund Conditions:
Refund requests for the 30-day money-back guarantee are no longer valid if the delivery date exceeds 30 days and it is not possible to process a request for a refund for items.
Distributors other than kanama.com, may provide their own policies to you. Please contact them for further information.
Please collect the package first if your order has been shipped and you want to return it. Then contact our Kanama Support via support@kanama.com to obtain instructions to return. Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
To initiate a refund, please contact our customer service team at support@kanama.com. When reaching out, kindly include your order number, the reason for your return request and a clear image of the current status of your package.
Once we confirm that the product meets the conditions for a refund, we will provide you with the return address. You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Returns may be rejected if items do not meet the above requirements.
Return Shipping:
For any refund requests, the buyer is responsible for shipping costs, while the Kanama will refund the cost of the product itself.
Refund Process:
Once we have received the returned item and inspected it to ensure it is in its original condition, we will process your refund within 3 business day. You will be notified via email once the refund has been completed.
The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 1-2 working days. Please note that the exact refund processing time will depend on the processing times of both parties' banks.
If you have any further questions or need assistance, feel free to contact us anytime. We are here to help!